Frequently Asked Questions
Everything you need to know about shopping with Flat Top Products au
How long does shipping take within Australia?
We offer standard shipping which typically takes 3-7 business days, and express shipping which arrives within 1-3 business days depending on your location.
What is your return policy for fashion items?
We accept returns within 30 days of purchase, provided the items are unworn, have all original tags attached, and are in their original packaging.
How do I determine my correct size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your delivery status.
Are your products ethically sourced?
At Flat Top Products au, we are committed to quality and sustainability. We work closely with our manufacturers to ensure all items are produced under fair labor conditions.